From Spreadsheets to
Full Operational Control
How Setu Consulting transformed Mattison Stone & Tile's decentralised operations with a custom Odoo ERP implementation.
Client
Mattison Stone & Tile
Location
Trinidad & Tobago
Platform
Odoo ERP (Custom)
Industry
Stone & Tile Distribution
About the Client
25 Years. Premium Stone.
One Region. Zero ERP.
Since 1999, Mattison Stone & Tile has been the Caribbean's go-to supplier for premium porcelain, ceramic, marble, granite, and limestone, sourced from top European manufacturers and delivered to architects, contractors, designers, and homeowners across Trinidad & Tobago and beyond.
But as the business grew, so did its operational complexity. A catalog spanning hundreds of SKUs with overlapping attributes — brand, size, style, color, finish — combined with multi-warehouse logistics and a layered commission structure meant the team was fighting their own processes every day.
Founded
1999
Location
Trinidad & Tobago
Products
Porcelain, Ceramic, Marble, Granite, Limestone
Customers
Architects, Contractors, Homeowners
The Problem
Six Operational Breakdowns That Were Costing the Business
Commission Tracking Done in Spreadsheets
Multi-level commissions across agents, product categories, and customer tiers, all calculated manually every month-end. The finance team spent days on it, produced disputes, and gave the sales team zero visibility into earnings until payday.
Finance team lost 3+ days every month to commission reconciliation
Inventory Blind Spots Across Warehouses
Without lot-level traceability, the team couldn't answer where specific stock was, which batch a return belonged to, or whether a fast-moving SKU was about to run out. Purchasing decisions were based on gut feel
Overstock and stockouts happening simultaneously with no early warning
Unit of Measure Chaos Across the Transaction Chain
Tiles are ordered by pallet, sold by box, invoiced by piece, measured by square meter. Without a conversion engine, UoM mismatches crept into delivery records, billing, and landed cost calculations — errors that took hours to trace.
Billing and delivery quantities frequently didn't match, eroding client trust
Product Catalog Too Complex to Manage Manually
With hundreds of SKUs differentiated by brand, size, style, color, and finish, even experienced staff made quoting errors. Wrong variants got added to orders, leading to returns, redeliveries, and frustrated customers.
Order errors from mis-identified variants triggered unnecessary returns
No Live Reporting – Decisions Always Made Late
Inventory turnover, sales margin, and stock movement data existed only as periodic manual exports. By the time leadership had the numbers, the situation had already changed. No FSN classification, no overstock alerts, no margin visibility at order level.
Leadership was always a week behind the actual state of the business
Returns Impossible to Reconcile Accurately
When a customer returned a batch of tiles, tracing that stock to the original lot, re-valuing it, and updating inventory was a manual, error-prone process. Returns created accounting discrepancies that took days to resolve.
Return processing tied up finance and warehouse staff for extended periods
Our Approach
Discovery First. Build What the Business Actually Needs.
Setu Consulting began with a structured discovery phase. Process mapping sessions across warehouse, finance, and sales teams gave us a complete picture of how Mattison actually operated and exactly where the breakdowns happened.
Phase 1
Discovery & Process Mapping
Workshops with every department. Current-state workflows documented. Pain points ranked by business impact.
Phase 2
Core: Inventory & Catalog
Multi-warehouse inventory, lot traceability, UoM engine, and product wizard built and tested.
Phase 3
Sales, Commission & Finance
Commission automation, margin reporting, invoice sequencing, and cheque handling deployed.
Phase 4
Reporting, Templates & Go-Live
FSN/XYZ analytics, dynamic document templates, user training, parallel run, full cutover.
What We Built
9 Custom Modules. Every One Solving a Real Problem.
Transformation Summary
The Business Before and After Odoo ERP
Business Impact
What Changed When Operations Run on Data
The real outcome isn't a list of features — it's a business that now makes better decisions, faster, with confidence.
01
Sales commissions are now a non-event
What consumed days of finance effort every month now happens automatically on every sale, invoice, or payment — with a full audit trail and zero disputes.
02
Every tile batch has a traceable identity
From the moment stock arrives to the day it leaves the warehouse, every lot is tracked. Returns reconcile in minutes, not days.
03
Margin is visible on every single order
Leadership no longer waits for a monthly report to know profitability. Margin is calculated and displayed automatically on every sale and invoice.
04
UoM errors have been eliminated
The conversion engine ensures that regardless of how a product is purchased, sold, or invoiced, quantities and valuations are always accurate.
05
Inventory decisions are now proactive
FSN and XYZ analytics tell the purchasing team what is fast-moving, what is slow, and what is tying up capital — before it becomes a problem.
06
The platform scales with the business
Adding new warehouses, new product lines, or new markets doesn't require rebuilding the system. The ERP architecture was designed to grow without friction.
"Setu Consulting built something that fits how we actually work, our commission model, our product structure, our warehouse reality. We run on data now, not guesswork."
Ready to Transform Your Tile & Stone Operations?
Discover how Setu Consulting Services can build a tailored Stone & Tile Solution for your business. Whether you are in granite processing, marble wholesaling, ceramic tile distribution, or any other stone-commodity segment, we have the expertise to digitise and streamline your entire value chain.
