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Privacy Policy

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SECURITY AND PRIVACY POLICY :


  • What personal information we collect from the customer : We may collect personal information, such as your name, email address, phone number, and mailing address when you sign up for our services or submit a request through our website. We do not collect or store sensitive information such as bank details, credit card numbers, or other financial data.
  • How we use your information : We use the information we collect to provide and improve our services to you. We may also use your information to communicate with you about our products and services, and to provide customer support. We will not sell or share your personal information with third-party advertisers.
  • Security of your information : We take the security of your information seriously. We understand that you trust us with your personal and sensitive information, and we are committed to protecting it. Here are some of the measures we take to ensure the security of your information:
    • Access Control : We restrict access to your information to only those employees who need it to perform their job functions. We also maintain strict password policies and use multi-factor authentication to ensure that only authorized personnel can access your information.
    • Data Backup and Disaster Recovery : We regularly back up your data to secure servers to ensure that your information is always available and can be recovered in the event of a disaster.
  • Your rights :  You have the right to access, correct, or delete your personal information that we hold. You may also have the right to object to or restrict our processing of your personal information. To exercise these rights, please contact us at  info@setuconsulting.com.
  • Changes to this privacy policy : We may update this privacy policy from time to time. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
  • Retention of Your Information : We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

 Mobile App Privacy Policy

Effective Date: 19/09/2025 •  Last Updated: 19/09/2025

✽  Who We Are

Setu Consulting Services Pvt. Ltd. (“we,” “our,” or “us”) operates this mobile application (the “App”). We value your trust and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you use our App.

Information We Collect

  • Personal Information: Name, contact details, employee ID or other identifiers.
  • Location Data: Real-time or periodic location for tracking field visits and verifying on-site presence.
  • Media & Files: Photos, documents, and attachments uploaded as work evidence.
  • Audio Data: Voice notes or meeting recordings captured for visit activity reporting.
  • Device & App Usage Data: Device model, OS version, IP address, time stamps, and in-app activity for performance and security.

Note: The App is intended for authorized employees only and is not for personal/consumer use.

✽  Permissions We Request

  • Our App uses certain device permissions to enable field force employees to perform their work effectively:

    • Location Access — Purpose: Track visit activities, verify on-site presence, and ensure route/work accuracy. Usage: Collected only during active use for official visits.
    • Camera Access — Purpose: Capture images of visits, proofs of work completion, or documents. Usage: Photos are stored securely for official reporting and verification.
    • File Storage Access — Purpose: Upload and store documents, visit proofs, and related files. Usage: Access is limited to official work files only.
    • Microphone Access — Purpose: Record voice notes or meeting summaries as part of visit reporting. Usage: Audio is captured only when initiated by the employee.

    You can manage permissions in your device settings. Disabling certain permissions may limit core functionality for field work.


     

✽  How We Use Information

    • Track and monitor employee field visits and attendance for operational accuracy.
    • Verify task completion and maintain official records and performance evaluations.
    • Improve App functionality, reliability, and user experience.
    • Detect, prevent, and address security or technical issues.
    • Comply with applicable legal and regulatory obligations.

✽  Data Sharing

​ ​We do not sell your personal information. We may share data only as follows:

      • With company management and authorized departments for official reporting and audits.
      • With service providers (e.g., hosting, analytics, security) under binding confidentiality and data protection obligations.
      • With government/regulatory authorities if required by law or legal process.

✽  Data Retention

​ ​We retain information only as long as necessary to fulfill the purposes described above and comply with applicable laws and policies. After the retention period, we will securely delete or anonymize the data.


✽  Data Security

​ ​We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.


✽  Your Rights

  • Request access to and a copy of your personal data.
  • Request correction or update of inaccurate information.
  • Request deletion, subject to legal and business requirements.
  • Withdraw or modify permissions in device settings (may affect app functionality).


✽  Account Deletion

​ ​If you would like to delete or deactivate your employee account, please send an email request to hr@setuconsulting.com from your registered email address. Include your full name, employee ID, and reason for the request.

  • We will acknowledge and begin processing your request within 7 business days.
  • Upon deletion or deactivation, your access to the App will be disabled.
  • Some data may be retained as required by law, compliance, or legitimate business interests (e.g., audit logs, statutory records). Such data will be minimized and protected.
  • Backups may retain residual copies for a limited period per our retention policy before being purged.

For any questions on account deletion or data retention, contact hr@setuconsulting.com.


✽  Children’s Privacy

​ ​This App is intended for authorized employees and is not directed to children under 18. We do not knowingly collect information from children.


✽  Changes to This Policy

​ ​We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the App after changes indicates acceptance of the revised policy.



Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Company: Setu Consulting Services Pvt. Ltd.

Email: info@setuconsulting.com

Phone: +91 88665 92210

Address: 610, Time Square 2, Ayodhya Chowk, 150 Feet Ring Rd, Rajkot, Gujarat 360006, INDIA

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